HELP & SUPPORT
We’ll help you keep the moment moving.
Find a quick answer below or send us the event name, package, approximate time, and exact message you saw.
ihighfivedapig@gmail.com
A purchased credit is not showing
Stay online and reopen Choose a package so PIVU can retry the pending Apple verification. Do not buy the same package again while a transaction is pending.
A guest cannot upload a photo
Confirm guest uploads are open, the event is active, the guest still has photos remaining, and the event has not reached its guest or gallery limit.
The guest QR does not open
Open Guest QR & sharing from the event Control Room and try the guest link again while the host device is online.
When is an event credit used?
A credit remains unused while you prepare or cancel an event. It is consumed only when you confirm Upload & Activate for the finished event.